top of page

Nesta secção pode encontrar as referências associadas a este trabalho. Estas encontram-se ordenadas conforme foram citadas ao longo do documento principal, dissertação.

 

[1] Henrique Ribeiro. Innovative business models in the machinery industry, 2012.
[2] Alexander Osterwalder. The business model ontology a proposition in a design scienceapproach, 2004.http://www.hec.unil.ch/aosterwa/PhD/Osterwalder_PhD_BM_Ontology.pdf.
[3] Alexander Osterwalder e Yves Pigneur. Business model generation: a handbook for visionaries, game changers and challengers. John Wiley & Sons, 2010.
[4] O. Benedettini T.S. Baines, H.W. Lightfoot e J.M. Kay. The servitization of manufacturing: A review of literature and reflection on future challenges. Journal of Manufacturing Technology Management, 20:547–567, 2009.
[5] Arnold Tukker e Ursula Tischner. Product-services as a research field: past, present and future. reflections from a decade of research. Journal of Cleaner Productio, 14(17):1552 – 1556, 2006. ttp://www.sciencedirect.com/science/article/
pii/S0959652606000862.
[6] Gunter Lay, Marcus Schroeter, e Sabine Bieger. Service-based business concepts: A typology for business-to-business markets. European Management Journal, 27(6):442 – 455, 2009. "http://www.sciencedirect.com/science/article/
pii/S0263237309000334.
[7] Ahmad Beltagui Kulwant S. Pawar e Johann C.K.H. Riedel. The pso triangle: designing product, service and organisation to create value. International Journal of Operations and Production Management, 29:468–493, 2009.
[8] Miguel Afonso Sellitto Miriam Borchardt e Giancarlo Medeiros Pereira. Sistemas produto - serviço: Referencial teórico e direções para futuras pesquisas. Revista Produção Online, 10(4), 2010.
[9] Alexander Osterwalder e Yves Pigneur. Business models and their elements. Outubro 2002. http://inforge.unil.ch/aosterwa/Documents/workshop/Osterwalder_Pigneur.pdf.
[10] Schuster et al. Modeling and composing service-based and reference process-based multienterprise processes. In CAiSE ’00 Proceedings of the 12th International Conference on Advanced Information Systems Engineering, páginas 247–263, 2000.
[11] S Wesley Changchien e Hsiao yun Shen. Supply chain reengineering using a core process analysis matrix and object-oriented simulation. Information and Management 39, páginas 345–358, 2002

[12] Business Model Brainstorm Kit, Julho 2013. http://www.boardofinnovation.com/business-model-templates-tools/.
[13] Business Model Designer, Julho 2013. http://bmdesigner.com/.
[14] Business Model Fiddle, Julho 2013. http://bmfiddle.com/.
[15] Business Model Press, Julho 2013. http://businessmodelpress.com/.
[16] Canvanizer, Julho 2013. http://canvanizer.com/.
[17] Lean Canvas, Julho 2013. http://leancanvas.com/.
[18] Lean Launch Lab, Julho 2013. https://www.leanlaunchlab.com/.
[19] Plan Cruncher, Julho 2013. http://plancruncher.com/.
[20] The Bussiness Model Canvas, Julho 2013. http://www.businessmodelgeneration. com/.
[21] Michael R. Solomonr. O Comportamento Do Consumidor. bookman, 2008.
[22] João Tasso de Figueiredo Borges de Sousa Américo Lopes de Azevedo, Adriano da Silva Carvalho e Paulo José Lopes Machado Portugal. Sistemas de engenharia - automação e instrumentação. 2012. https://sigarra.up.pt/feup/pt/UCURR_GERAL.FICHA_UC_VIEW?pv_ocorrencia_id=283657.
[23] Ros Tennyson. Manual e ferramentas para a contrução de parcerias. Relatório técnico, International Business Leaders Forum (IBLF) e Global Alliance for Improved Nutrition (GAIN), 2003. http://www.undp.org/content/dam/aplaws/publication/en/publications/capacity-development/the-partnering-toolbook-portugese/Partnering-Toolbook-Portuguese.pdf.
[24] Américo Lopes de Azevedo e José António Rodrigues Pereira de Faria. Modelos e processos de negócio. 2012. https://sigarra.up.pt/feup/pt/UCURR_GERAL.FICHA_UC_ VIEW?pv_ocorrencia_id=269428.
[25] Ash Maurya. Lean canvas, Agosto 2013. http://practicetrumpstheory.com/2012/02/why-lean-canvas/.
[26] Gerry Kirk. Lean change canvas, Agosto 2013. http://www.gerrykirk.net/wp-content/uploads/2012/10/Lean-Change-handout.pdf/.
[27] Open innovation canvas by insight innovatio, Agosto 2013. http://www.insight-innovation.de/en/.
[28] Marc Stickdorn e Jakob Schneider. This is service design thinking : basics, tools, cases.Amsterdam: BIS Publishers, 2010.
[29] G. Lynn Shostack. Designing services that deliver. Harvard Business Review, Janeiro - Fevereiro 1984. http://demos.aptaracorp.com/Showcase/Courses/eLearning/Soft_Skills/HBSP_Service_Success/module03/reading/pdfs/des_article.pdf.

[30] Service blueprint, Agosto 2013. https://en.wikipedia.org/wiki/Service_blueprint.
[31] Jim Kalbach. Project canvas, Agosto 2013. http://uxtogo.useeds.de/2012/05/25/the-project-canvas-defining-your-project-visually//.

 

REFERÊNCIAS

bottom of page